Have questions about shopping with HuzzyPup? Our FAQs cover everything from ordering and shipping to returns and product care. We’re committed to making your experience seamless. For further assistance, contact us at support@huzzypup.com or visit www.huzzypup.com.
Shipping & Orders
Where do you ship?
We ship to over 130 countries worldwide. Depending on stock availability, orders may ship from our facilities in China, the US, or the EU.
When will I receive my order?
Orders are typically processed within 1-3 business days. Estimated delivery times are:
United States: 6-12 business days
Canada: 7-12 business days
Europe: 6-10 business days
Australia & New Zealand: 6-12 business days
Japan: 4-8 business days
Please note that delivery times may vary due to customs clearance, public holidays, or other unforeseen delays.
Do you ship to PO Boxes or APO/FPO addresses?
Unfortunately, we are unable to ship to PO Boxes or APO/FPO addresses at this time.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order through your account on our website.
Do you offer discounts or promotions?
Yes, we regularly offer promotions. Subscribe to our newsletter or follow us on social media for updates on discounts. Check www.huzzypup.com for current offers, including seasonal sales and bundle deals.
Returns & Exchanges
How do I initiate a return or exchange?
Contact us at support@huzzypup.com within 30 days of delivery. Ensure that items are in new condition, with original tags and packaging, and free of odor and pet hair.
Are there any items that cannot be returned or exchanged?
Yes, items marked as "Final Sale" are non-returnable and non-exchangeable. Additionally, products like chains and leashes with protective packaging removed are not eligible for return.
Defective or Wrong Product
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team support@huzzypup.com within 3 business days of receipt of your order and we will resolve the issue for you.
If you were sent incorrect items or are missing items from your order, please contact our customer service team support@huzzypup.com as soon as possible so we can get that mishap sorted out for you!
Product & Sizing
How do I determine the right size for my pet?
Refer to our sizing guide available on each product page. If you're between sizes, we recommend choosing the larger size. For assistance, contact us at support@huzzypup.com
Where are your products manufactured?
Our products are crafted in Guangzhou, China, by skilled artisans committed to quality and ethical manufacturing practices.
